Delivery and Pick up

Yard visiting and pick-ups

You can pick up loose products (gravels, river rocks, etc.) only in bulk: our loader loads 0.5 or more cubic yards of material into your open pick-up truck or trailer.

Ordering truck delivery of loose materials (gravels, sand, etc.)

You can buy loose materials (like 3/4 crusher run, High-Performance Bedding, triple mix, and others) online or over the phone.

To order online, navigate to the Products, and pick the necessary category. In the category, you will see the product you need. If you use a mobile device, tap the product picture to go to the product page where you can buy. On a desktop device, you can buy from a category page OR a product page. Type the necessary number of cubic yards in the grey box next to the product picture, click the "add to cart" button and proceed with your online order.

Sometimes, you cannot see the "add to cart" button next to the product picture on the product page. It means the product is unavailable or requires us to set up the page for you to purchase. The "add to cart" button may be missing temporarily or permanently. Contact manager@rocksandgravel.ca for more info if there is no clarification on the product page about the situation.

In any case, you can see our product's prices, pictures, and descriptions on the website.

If you include small items (like grass seed, grass pavers, or landscape fabrics) in your large volume order of loose products that we deliver by truck, then the small items will be delivered by the same truck with no extra delivery cost. You can order such mixed delivery online or by phone.

When completing your online order form, you will see a drop list of towns and villages. Select yours according to your delivery address. The drop-out list may miss the town or village where your delivery point is. If the trip to your place from our yard in Barrie is not too far, please contact us with your address or coordinates. We may add your location to our delivery cost database, so you could order online next time.

Our Delivery Rates

Scroll down this page to see the list of the cities/locations with the respective delivery costs. You need to add 13% HST tax to the costs. We can add more locations where our customers need to deliver.

During the load restriction period, we can only deliver half-load to most of the destinations. In our city of Barrie we always deliver full loads as there is no load restrictions inside our city even during the load restriction period. Delivery cost to Toronto also does not change as driving to and inside of Toronto does not require moving over load-restricted roads from us.

Same-day, next-day, or later delivery

You can schedule the delivery for the next day or later when ordering online. When ordering by phone, we can schedule your same-day delivery if the already scheduled deliveries allow us. Scheduling a later date delivery is also available by phone.

"What time shall my order be delivered?"

Your order can be delivered anytime from sunrise to sunset on the date scheduled. Our delivery time is beyond our office hours, so don't panic if our posted office hours are over but your order has not arrived yet. Look at the sun instead.

Keep your vehicles off the driveway to ensure quick and hassle-free unloading. Remember that if you are not ready for the immediate unloading of your order, we will not deliver somebody else's order on time, and the driver will have to work long hours.

You don't need to be at home when your order arrives; most orders are delivered when nobody is home. If the arrival time is important to you for a serious reason, please contact us.

If you want us to dump at a specific place other than your driveway, you can send us a picture with the mark where to dump.

Buying small items, like bags of seed, fabric, etc

METHOD 1: include small items in your large volume (bulk) order that we deliver by truck, then the small items will be delivered by the same truck with no extra cost. You can order such mixed delivery online or by phone.

The delivery price (one truck ride) is $90+tax in Barrie. The ride out of Barrie is more expensive and charged based on the delivery destination.

METHOD 2: pick up in the yard.

Our truck dimensions and capacity

We deliver your order with a dump truck about 10 feet wide and 20' long. It holds up to 7 cubic yards of A Gravel, 12 cubic yards of mulch, or 8 cubic yards of any other bulk product. The truck's weight carrying capacity is 8 tons (i. e. 2 to 3 skids of flagstone, or other heavyweight products, like boulders or steps.)

Unloading your order: we do it gently and close to the job place

We can gently unload the skidded stone and put it as close to the job site as our portable crane permits us. Here you can see it in the motion: https://www.facebook.com/rockandgravelboutique/vid...

It happens our customer asks us to place the stone in a poorly accessible spot. Our portable crane can reach 2 ft from the back of the truck. If our truck has enough space for backing up to reach a distance of 2 ft away from the placement spot, the job is likely doable.

Where to dump?

We reserve our right to dump your load wherever possible if the place to unload is not ready. Usually, we leave the delivered products on your driveway if there are no other instructions in detail. The site should provide enough room for our truck to reach. Our truck is about 10 feet wide and 20' long.

If you want us to dump at a specific place other than your driveway, you can send us a picture with the mark where to dump.

Two and more products in one load

Our truck can carry maximum 3 skids in one truckload. If you order more than 3 skids delivery or 3 skids plus some bulk product(s), you must pay for extra truck ride(s).

If you order 2 skids, then maximum 2 yards of only one loose product can be added to the same truckload.

If you order 1 skid, then maximum 4 yards of only one loose product can be added to the same truckload.

Our truck can carry maximum 8 cubic yards of a single loose product in one truckload in most cases. The exceptions are: Crusher run (max 7 cubic yards/truckload), Granular A (max 7 cubic yards/truckload), and cedar mulch (max 12 cubic yards/truckload.)

We can deliver two loose products (like gravel and sand) in one load and dump them in two different piles. The quantity should not exceed 3 cubic yards of one product and 5 cubic yards of the other if the two products are delivered in one truckload and dumped separately.

3 and more different loose products (for example, sand, crusher run, and HPB) are impossible in one load. So you have to order extra delivery or deliveries and pay accordingly.

Small items (like seeds, landscape or filter cloth, a few stones or ground grids, etc.) can be added to a truckload with the loose and/or skidded products and delivered at no extra cost (if the space is available in the truckload.)

To deliver small items separately from loose or skidded products, we require separate payments for delivery.

No loose products in big bags, crates, or blue boxes

Sorry, we do NOT supply any loose products (like gravel, sand, mulch, etc.) in big bags, small bags, crates, or blue boxes. No worries about what to do with the big bags, etc.

Our delivery services are lean and environmentally friendly: we usually dump a pile or two of the materials on the customer's driveway or another place (if agreed in advance.) And we do it gently! No worries about your driveway damage.

Nobody ever complains we damage the pavement with the products unloaded.

Other questions

For other questions, please refer to our FAQ's page or contact us.

LOAD RESTRICTION PERIOD

During the load restriction period (MARCH, APRIL, MAY), the delivery cost is increased for material quantities exceeding 4 cubic yards IF THE DELIVERY INVOLVES DRIVING OVER THE ROADS UNDER RESTRICTION.

Alternatively, we can postpone your order delivery till the load restriction is lifted.

© 2018 - 2024 Alla Khandoga

Last updated on March 02, 2024